Cellar Door Manager
Cellar Door Manager
Krinklewood Estate – Hunter Valley, NSW
Full-time | On-site | 5 days/week including weekends
Lead the Heartbeat of Our Estate
Krinklewood is an award-winning certified organic & biodynamic vineyard, nestled along the Wollombi Brook and framed by the iconic Brokenback Range. Our cellar door is where guests first fall in love with our wines, our philosophy, and our people — and we’re looking for someone who brings that magic to life every day.
Why You’ll Love It Here
- 40% staff discount on wines & merchandise
- Annual complimentary stay in our designer Dimensions X Farmstay cabins
- Be part of a bold and fast-growing hospitality destination
- Ongoing wine education and development
Your Role
You’ll take ownership of the full cellar door operation from Wednesday to Sunday — from leading the team and creating unforgettable tasting experiences, to driving wine sales and building long-lasting guest relationships. You are the host, the storyteller, the energy-giver, and the person people come back for.
What You’ll Do
Create Connection & Spark Sales
- Deliver warm, enthusiastic, storytelling-driven tastings
- Confidently recommend wines and convert tastings into takeaway sales and wine club memberships
- Use sales techniques to maximise revenue through tasting flights, add-ons and follow-up purchases
- Make every guest feel welcomed, remembered, and celebrated
Lead a Polished, High-Performing Space
- Maintain impeccable presentation, ambience and product display
- Guide the team with passion, coaching, and clear service standards
- Manage the cellar door team's rosters, sales focus for the week and workplace culture
- Provide hands-on support across busy service periods
Operational Ownership
- Manage bookings and arrival flow through Tock
- Process sales and reporting via Square and Shopify
- Oversee stock control, ordering and correct wine presentation
- Ensure RSA compliance and safe service practices
Support Estate-Wide Hospitality
- Collaborate with Cézan Trattoria & Bar on guest flow and wine service
- Assist with premium events, weddings and activations as required
What You Bring
- Experience in a cellar door, premium hospitality or luxury retail environment
- A bright, engaging and genuinely people-loving personality
- Proven ability to sell confidently and close with care
- Passion and curiosity for wine — eager to learn and share
- Calm leadership with a problem-solver mindset
- Strong organisational skills and hands-on work ethic
- RSA required; WSET or sommelier training highly valued
Who Thrives Here
Someone who lights up a room.
Who loves hosting and connecting with people.
Who can share a vineyard’s story and make it unforgettable.
Who celebrates the win — both the sale and the smile.
How To Apply
Send your cover letter and resume to info@krinklewood.com. We can't wait to hear from you!